Tech Help and Trouble Shooting

MoreThanThat is run on eFiction 3.5.5. It's highly versatile and adaptive, but 3.5 is also going on 9 years old and somewhat shows it's age! As a result users may run into issues as they browse and use the site.

This page is to serve as a change log and also as place to troubleshoot common problems. If you run into an issue and can find the time, please send us a message either via the contact form or email MTT.Fanfic@gmail.com and let us know exactly where you ran into the problem, what error messages you received, your browser/device, etc. This is valuable information to help us bring you a better site!

Trouble Shooting:

Registration: We very strongly recommend adding mtt@just-once.net to your contacts before attempting registration . This helps assure you receive your registration email with your login information. Make sure you enter your email address correctly. You are asked to fill out a spam test question and a CAPTCHA. If you are having trouble registering, please contact us!

Logging in: eFiction gets along with some browsers better than others! If you are having any trouble logging in, try clearing your browser cache and if it continues try accessing the site from a different browser.

Password issues: Passwords are chosen by the user at registration. If you have forgotten your password you can enter your email here and a new password will be generated and emailed to you. We strongly suggest adding mtt@just-once.net to your contacts before requesting new passwords, as email from us often doesn't get delivered.

If you are continually having trouble with your password, please shoot an email to MTT.Fanfic@gmail.com and we'll help sort it out! If you no longer have access to the email you used to register, email us!

Your Stories: Make sure you have your work saved in a separate file! The text editor on this site is not a replacement for a word processor, and drafts cannot be saved. There are countless good word processing programs out there, both for desktop and in the cloud.

Text Editing: TinyMCE is the text editor on this site. It's serviceable if a bit out of date. Again, we very strongly recommend you write and format your text in the word processor of your choice and have it saved to your own drive, and that you only use tinyMCE for minor edits.

Issues have been know to arise with tinyMCE. If you do run into an issue, first try clearing your cache and restarting your browser, or try using a different browser. Also check out "Edit Preferences" under "My Account" and ensure the "use tinyMCE" box is checked. If you are using Safari, make sure to have latest version installed (9.1) as there were issues with iFrames/tinyMCE reported in previous versions.

Submitting: There are often reports about encountering errors when submitting. First off make sure you have selected a Category for your story (either "Jim and Pam" or "Other"), if this isn't selected, it will give you an error but won't tell you what.

If you encounter other errors, try clearing your cache and/or using a different browser and see if you still encounter the problem. If you are on a mobile device try again on a laptop/desktop (one thing about 8-year-old software: maybe not so mobile friendly!)

Notifications: You can set your email notifications under My Account > Edit Preference. If you want email notification, please mtt@just-once.net to your contacts/"safe" list as email from us tends to end up in spam or not delivered. Hotmail is especially bad at blocking our emails, but people with Yahoo and AOL accounts have trouble also. If you are still not getting notifications, it's possible your email given has a typo, so also go to "My Account" > "Edit Profile" and double check.

Everything's Italic?: The new theme uses Open Sans from Google Fonts, which apparently can causeeverything to appear italic in (ironically enough) Google Chrome! An internet search brings up many of potential solutions:installing the Microsoft EU Expansion Fonts Update, uninstalling and reinstalling Arial, or (what worked for this admin) installing ALL theOpen Sans fonts on your computer.

Change Log

May 2017
* Added "Penname" recovery option
* Reset "beta readers" module

2/25/17
* New Default Theme "Paper Airplanes", based on 2-column by Kali with color inspiration from Reverie by Nadia

12/17/16
* Added Christmas theme "Teapot Holiday" based "Frohe Weihnacten" by Nadia

10/01/16
* Launched "Save as ePUB" feature
* Added "Word Count" "Read Count" and "Review Count" to the sort options in Browse.

9/01/16
* Added "27 Seconds" a night theme based on "2-column" by Kali
* All new forum and community introduced
* added "min" and "max" word count parameters to Browse
* Added Story End Module

7/31/16
* Added Bookshelf feature
* expanded the "Top Lists" from 10 to 25
* added "Reviews Recieved" link in "My Account"

7/28/16
*Added a new default theme, "NotABadDay", a modification of "2-column" by Kali.

7/26/16
* updated efiction to 3.5.5
* turned on "Story Index" option
* have url mttjustonce.net redirect to the fanfic archive
* added Twitter, Tumblr, Instagram, Fanfiction.net, and ArchiveOfOurOwn links in profiles
* added favicon